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1. General Questions
Q: What products do you offer?
A: We provide a wide range of beekeeping supplies, including beehives, protective clothing, tools, honey extraction equipment, bee food, and starter kits for beginners. We also carry educational books and accessories.
Q: Are your products suitable for beginners?
A: Yes! We have starter kits and easy-to-use tools designed specifically for new beekeepers. Our descriptions also indicate which products are beginner-friendly.
2. Ordering & Shipping
Q: How do I place an order?
A: Simply browse our website, add items to your cart, and follow the checkout process. You can create an account for faster checkout in the future.
Q: Where do you ship to?
A: We ship nationwide. For international orders, please contact our customer service for assistance.
Q: How long does shipping take?
A: Shipping times depend on your location and the selected shipping method. Typically, orders are processed within 1-2 business days and delivered within 5-7 business days.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders over. Certain oversized items or live bee orders may be excluded.
3. Product Support
Q: How do I assemble a beehive?
A: Each beehive comes with detailed instructions. We also offer video tutorials and guides on our website to assist you.
Q: What size protective suit should I order?
A: Refer to our size chart on the product page to find your perfect fit. If you’re between sizes, we recommend choosing the larger size for added comfort.
Q: Can I get help choosing the right products?
A: Absolutely! Contact our customer service team, and they’ll be happy to assist you in selecting the best products for your needs.
4. Contact Us
Q: How can I contact customer support?
A: You can reach us via email at [info@enzher.com] or call us at [+86 18768887839] during our business hours: [09:00-18:00].
Q: Do you have a physical store?
A: We operate primarily online but occasionally host events and workshops. Check our website for updates on in-person opportunities.
Q: Can I track my order?
A: Yes, once your order ships, you will receive a tracking number via email to monitor its delivery status.